Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Quadjam Enterprises Inc., a Pennsylvania corporation ("Quadjam," "we," "our," or "us"). By accessing our website at quadjam.com, requesting a quote, signing a service agreement, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our website or services. These Terms apply to all visitors, clients, and others who access or use our services.

2. Services

Quadjam Enterprises Inc. provides the following technology services through its various divisions:

• Web Development (Qwoffices): custom website design, development, and maintenance
• Web Hosting (Qdhosts): shared and dedicated hosting, domain registration, SSL certificates, and site builders
• Virtual Assistant Services: remote administrative and operational support sold in blocks of hours
• VoIP Telephony (QT Voice): cloud-based business phone systems
• Helpdesk & Technical Support: remote and on-site IT support
• Print Design: branding, graphic design, and print production
• Training: online, one-on-one, and on-site staff training programs
• Publishing (Quadjam Publishing): book publishing and distribution

The specific scope, deliverables, timelines, and fees for each engagement are set forth in a separate written Service Agreement or Statement of Work signed by both parties, which is incorporated into and governed by these Terms.

3. Eligibility

You must be at least 18 years of age and have the legal authority to enter into binding contracts to use our services or website. If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

4. Fees and Payment

a) Pricing

Fees for services are set forth in your Service Agreement or our then-current pricing schedule. All fees are stated in U.S. dollars. Quadjam reserves the right to change its pricing with 30 days' written notice to existing clients.

b) Payment Terms

• Invoices are due upon receipt unless otherwise specified in your Service Agreement
• Accounts more than 15 days past due may incur a late fee of 1.5% per month on the outstanding balance
• We reserve the right to suspend services on accounts more than 30 days past due, without liability to you for any resulting interruption

c) Taxes

You are responsible for all applicable federal, state, and local taxes, including Pennsylvania sales tax where applicable, arising from your purchase of services.

d) Refunds

All fees paid for work already performed are non-refundable unless expressly stated otherwise in your Service Agreement. Prepaid hosting or subscription fees may be refunded on a prorated basis at Quadjam's discretion upon written request.

5. Client Responsibilities

To allow Quadjam to perform services effectively, you agree to:

• Provide accurate, current, and complete information as reasonably requested
• Respond to requests for approvals, materials, and feedback within agreed timelines
• Ensure that any content, images, trademarks, or materials you provide do not infringe any third-party intellectual property rights and that you have the right to use and share them
• Maintain the confidentiality of any account credentials provided to you
• Promptly notify us of any unauthorized use of your account or any security breach

Delays in your obligations that cause delays in service delivery will not constitute a breach by Quadjam, and any agreed deadlines will be adjusted accordingly.

6. Intellectual Property

a) Work Product

Upon full payment of all outstanding fees, Quadjam assigns to you all right, title, and interest in custom deliverables (such as website code and designs) created specifically for you under a Service Agreement, except as noted below.

b) Quadjam's Retained Rights

Quadjam retains ownership of all pre-existing tools, frameworks, libraries, templates, methodologies, and proprietary code used in delivering services. You receive a non-exclusive, royalty-free license to use these components as incorporated into your deliverables.

c) Your Content

You retain ownership of all content, data, and materials you provide to us. You grant Quadjam a limited license to use, reproduce, and modify that content solely to the extent necessary to provide the services.

d) Portfolio Rights

Unless you request otherwise in writing before project completion, Quadjam may display completed work in its portfolio, website, and marketing materials.

7. Acceptable Use

You agree not to use our website or services to:

• Violate any applicable federal, Pennsylvania state, or local law or regulation
• Transmit, host, or distribute content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable
• Infringe any intellectual property, privacy, or publicity rights of any third party
• Distribute malware, viruses, or any other malicious code
• Attempt to gain unauthorized access to our systems, servers, or any other account
• Engage in spamming, phishing, or any other deceptive practice
• Use our hosting infrastructure for cryptocurrency mining, mass email campaigns, or any resource-intensive activity not agreed upon in writing

Violation of this section is grounds for immediate termination of services without refund and may be reported to law enforcement authorities.

8. Confidentiality

Each party may receive confidential business information from the other in the course of the engagement ("Confidential Information"). Each party agrees to: (i) keep Confidential Information strictly confidential; (ii) not disclose it to any third party without prior written consent; and (iii) use it only for the purpose of fulfilling obligations under these Terms. This obligation does not apply to information that is publicly known, independently developed, or required to be disclosed by law.

Quadjam treats all client data, business processes, and proprietary information shared during service engagements as Confidential Information.

9. Term and Termination

a) Term

These Terms remain in effect for as long as you use our services or website. Individual service agreements specify their own term and renewal terms.

b) Termination by Client

You may terminate a service agreement with 30 days' written notice, subject to any minimum term and early termination fees specified in that agreement. You remain responsible for all fees accrued through the effective date of termination.

c) Termination by Quadjam

We may terminate your access to services or these Terms immediately, without notice, if you: (i) materially breach these Terms; (ii) fail to pay fees; (iii) engage in illegal or abusive conduct; or (iv) become insolvent or file for bankruptcy.

d) Effect of Termination

Upon termination, your right to use our services ends immediately. Sections 4, 6, 8, 10, 11, 12, and 13 survive termination.

10. Disclaimer of Warranties

OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, QUADJAM ENTERPRISES INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUBCONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL — ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL QUADJAM'S TOTAL CUMULATIVE LIABILITY TO YOU EXCEED THE TOTAL FEES PAID BY YOU TO QUADJAM IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The limitations in this section apply to all claims regardless of the theory of liability (contract, tort, statute, or otherwise).

12. Indemnification

You agree to defend, indemnify, and hold harmless Quadjam Enterprises Inc. and its officers, directors, employees, subcontractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your use of our services or website
• Your breach of these Terms
• Any content or materials you provide that infringe third-party rights
• Your violation of any applicable law or regulation

13. Governing Law and Dispute Resolution

a) Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-law provisions.

b) Jurisdiction

Any dispute arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the state and federal courts located in Montgomery County, Pennsylvania. You consent to personal jurisdiction in those courts.

c) Informal Resolution

Before filing any formal claim, you agree to contact us at custsrvs@quadjam.com and give us 30 days to attempt to resolve the dispute informally.

d) Attorneys' Fees

In any dispute where Quadjam is the prevailing party, we shall be entitled to recover reasonable attorneys' fees and costs.

14. Force Majeure

Quadjam is not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, cyberattacks, internet outages, labor disputes, government actions, pandemics, or utility failures. In such events, we will notify you promptly and resume performance as soon as reasonably practicable.

15. Modifications to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where practicable, notify existing clients by email. Your continued use of our services after any change constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using our services.

16. Miscellaneous

• Entire Agreement: These Terms, together with any applicable Service Agreement, constitute the entire agreement between you and Quadjam regarding the subject matter hereof and supersede all prior agreements and understandings.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Notices: Legal notices to Quadjam must be sent in writing to the addresses listed below. We may send notices to you at the email address on file for your account.

17. Contact Us

For questions about these Terms or any of our services, please contact us: