Privacy Policy

1. Who We Are

Quadjam Enterprises Inc. ("Quadjam," "we," "our," or "us") is a technology services company incorporated in the Commonwealth of Pennsylvania. Our principal places of business are:

• Four Tower Bridge, 200 Barr Harbor Drive, Suite 400 West, Conshohocken, PA 19428
• 201 York Road, STE 1-556, Jenkintown, PA 19046

We provide web development, web hosting, virtual assistant services, VoIP telephony, helpdesk support, technical support, print design, training, and publishing services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (quadjam.com) or engage our services.

2. Information We Collect

a) Information You Provide Directly

• Contact requests: name, email address, phone number, company name, and the details of your inquiry
• Service agreements: billing name, business address, payment information (processed by PCI-compliant third-party processors — we do not store full card numbers)
• Newsletter subscriptions: email address
• Support tickets: technical details, device information, and any content you share while requesting assistance

b) Information Collected Automatically

• Log data: IP address, browser type and version, pages visited, time and date of visit, referring URL, and time spent on pages
• Cookies and similar technologies: session cookies necessary for site operation. We do not use advertising or cross-site tracking cookies

c) Information from Third Parties

We may receive information about you from partners or referral sources when they connect you to our services. We handle all such information in accordance with this Policy.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and deliver the services you request
• Process payments and maintain billing records as required by law
• Send service-related notices, invoices, account updates, and support messages
• Send marketing communications (newsletters, promotions) — only with your consent, and you may opt out at any time
• Improve and monitor the performance and security of our website and services
• Comply with applicable laws, regulations, and legal proceedings
• Prevent fraud and protect the security of our systems and clients

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Legal Basis for Processing (Where Applicable)

Where required by law, we process your information on one or more of the following bases:

• Performance of a contract: to provide services you have engaged us to perform
• Legitimate interests: to operate and improve our business, prevent fraud, and communicate with clients, balanced against your rights
• Legal obligation: to comply with Pennsylvania and federal law, including tax and accounting requirements
• Consent: for marketing communications, which you may withdraw at any time

5. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service providers: vendors and subcontractors who help us operate our business (e.g., payment processors, email delivery, cloud hosting). These parties are contractually bound to use your information only for the purpose of providing services to us and must maintain appropriate security standards.
• Legal requirements: if required by law, subpoena, court order, or government request, or to protect the rights, property, or safety of Quadjam, our clients, or others
• Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections in place
• With your consent: in any other circumstance where you have given explicit permission

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including:

• Client account and billing records: 7 years after the end of a business relationship (Pennsylvania and IRS requirements)
• Contact form inquiries: 2 years
• Newsletter subscriptions: until you unsubscribe
• Website log data: 90 days

When information is no longer required, we securely delete or anonymize it.

7. Security

We implement and maintain reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your browser and our servers
• Restricted access to personal information on a need-to-know basis
• Regular security assessments of our systems

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable Pennsylvania and federal law.

8. Your Rights Under Pennsylvania Law

Pennsylvania residents may have certain rights regarding their personal information, which we honor regardless of whether a specific statute mandates it:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct inaccurate or incomplete information
• Deletion: request that we delete your personal information, subject to legal retention requirements
• Opt-out of marketing: unsubscribe from marketing communications at any time using the link in any email we send, or by contacting us directly
• Data portability: request your information in a commonly used, machine-readable format

To exercise any of these rights, contact us at custsrvs@quadjam.com or in writing at either address above. We will respond within 30 days.

9. Cookies

Our website uses only essential session cookies required for the site to function correctly. We do not use advertising cookies, third-party tracking pixels, or any form of behavioral profiling. You can configure your browser to refuse cookies, but some parts of the site may not function correctly without them.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: