Helpdesk
Helpdesk
HELPDESK SUPPORT FOR YOUR COMPANY
Our certified support agents are here to help your business run efficiently. With cost analysis and company specific programs that are tailored to meet your needs, we can help you to successfully support your customers and staff.
With a highly developed workflow process that integrates with our decision trees and ticket system, we are able to ensure rapid response and tracking off all calls. No matter how big or how small your company is, we can support you. Quality and service are not just words to us, but the way we do business.
Chat Support
Chat support is available under our help desk options. You can have anything from two hours of Chat a day to twenty-four hours round the clock Chat services. Your Chat setup is entirely at your own discretion.
E-mail Support
Email support is also available under our help desk options. You can create a plan based on your estimated Email traffic. This plan can be adjusted as your company changes.
Phone Support
We do offer an incoming help desk support option for our clients. This option comes with your own phone number. It also comes with assigned agents. These agents are allocated based on call volume and technical knowledge requirements. We do not do telemarketing.
